Microsoft Dynamics Solutions

Microsoft Dynamics Solutions

ERP AND CRM MICROSOFT DYNAMICS SOLUTIONS

ILM 360 provides Microsoft Dynamics Solutions in the following areas:

  1. Enterprise Resource Planning (ERP)
  2. Customer Relationship Management (CRM)

ERP Solutions

Challenges / Business Drivers


Enterprises with multiple departments face the issue of data silos, where each department has their own backend system that is isolated from the other systems within the same enterprise.

Imagine the path of a single product in a manufacturing enterprise. When it is in the warehouse, we need to track is physical location and be able to put in on hold when purchased. The same product becomes part of a sales order, and then gets routed through a distribution channel for shipment to a customer.

Wouldn’t it be nice to have one integrated system that contains information about products at all stages of its lifecycle – from manufacturing to warehousing to purchasing to distribution to a customer sale?

This is where ILM 360 can help provide integrated solutions that encompasses every business group in your enterprise.

How ILM 360 Can Help

ILM 360 will help your enterprise in three ways:

  1. Map your Data Flow – set up your Master Data, Supplemental Data, Journal Data, Posted Data, Ledger Data within Microsoft Dynamics
  2. Map your Process Flow – set up each stage of your process flow, from Purchase Order to Purchase Invoice, and from Sales Quote to Sales Invoice
  3. Develop add-on solutions and utilities that customize the Microsoft Dynamics functionality to suit your specific business needs.

Microsoft Dynamics CRM

Challenges / Business Drivers

How effective is our marketing outreach? Can we do anything to increase our sales productivity? How can we nurture customer satisfaction? Can we integrate social media into our customer relationship management? These are some of the questions that enterprises ask in their constant quest for improvement.

How effective is our marketing outreach? Can we do anything to increase our sales productivity? How can we nurture customer satisfaction? Can we integrate social media into our customer relationship management? These are some of the questions that enterprises ask in their constant quest for improvement.

How ILM 360 Can Help

ILM 360 will help set up your Microsoft Dynamics CRM installation – either on-premise, in the cloud or via a hybrid model.

Out of the box, the Microsoft CRM product focuses mainly on Sales, Marketing, and Service (help desk) areas. Our team will customize your Microsoft Dynamics instance via web service interfaces created using the .NET framework.

We will also develop mobile CRM apps to manage your customer relationships on your mobile and tablet devices. We will set up your campaign management by leveraging social insights and business intelligence.

The value that ILM 360 will provide for you is increased sales productivity and effective marketing campaigns. We will connect your people, processes and systems with a complete solution that is specific to your business needs.

Contact us today and discover how our consulting services can optimize your IT environment